DSS Check In
Designed to improve government services offices
Organize Customers for better efficiency
Electronic Sign in and Queuing System
Organization of customers looking for government services is without a doubt, is one of the most important ways to improve customer service. With an electronic check in kiosk and automatic queueing system, your office can handle more people and document every step of the way. Digital check-in systems provide a centralized and structured way to manage incoming customers. Customers can check in using a kiosk, tablet, or mobile device, entering their information directly into the system. This data is immediately available to office staff, allowing for real-time tracking and faster decision-making. Instead of reacting to situations as they arise, teams can proactively manage the flow of customers through the facility.
Organization
DSS Check In will automatically sort and organize customers by reason for visit into a check list style display. Reasons for Visit like benefits, WIC, family health, rent assitance. Up to 16 reasons and sub-reasons can be customized.
Faster Service
Efficiency and Organization make for faster service which leads to more satisfied customers and higher profit. Saving 2 minutes per customer may not seem like much of a difference, but after 60 customers, that's 2 hours of saved time and labor
Reporting
The information and timestamps collected by DSS Check In will provide valuable documentation. These reports are used to evaluate performance of departments and staff efficiency down to the hourly increment
Kiosk Check In
Simple tablet based Kiosk
Our kiosks make the check in process fast and easy. Place the floor standing kiosk close to the entrance and customers will sign in quickly. Checking in at the door moves this procedure away from the reception window and reduces casual conversations until the appropriate time. Gather information such as name, phone number, email and ask basic questions needed for the check in process.
Floor Standing Kiosk Information
Contactless check in via cell phone
The QR code has brought forth ways to help with social distancing and contactless sign in. Customers can scan the QR code with their cell phone and sign in using the same questions as your kiosk. The QR automatically checks your location to make sure the customer is close to the location. Post the QR code on parking signs, entry ways and doors to expand your waiting area.
Track customer satisfaction
Customer reviews are an important part of managing any customer service organization. Getting direct feedback from the customer helps channel successful strategies and filter out negative experiences. DSS Check In has Customer reviews integrated directly into the queuing system.
Dashboard Displays
All the information from the kiosk and mobile app is passed to a simple dashboard. Staff can acknowledge and check out each visitor which gives an accurate timeline of the visit and helps others know who is being helped and who is waiting.
Try our Demo!
Schedule a 15 minute Live Demonstration Call
Take a tour with a live person on the phone. We are happy to give you a personalized, online demonstration. We'll show you all the features and answer any questions you may have. By the end of the short call, we can have you set up for a free, no obligation, 14 day trial of the complete system.
Click Here to schedule a demo call
Business Associate Agreement Included
You are protected from day 1
In compliance with HIPAA Regulations, our system provides you with a BAA from the moment you login. All our systems are encrypted at rest and in motion. We actively track and maintain the policies and procedures required by HIPAA & HITECH
HIPAA Compliant Features
- HIPAA Compliance
- Business Associate Agreement
- Data Encryption at Rest
- Data Encryption in Motion
- Dedicated Databases
- All data stored in USA
- Expiring Passwords
- Role based Security
- Encrypted Daily Backups
- Multi-factor Authentication
- Attempted Login Lockout
- Published HIPAA Policies
Free Training Included
Unlimited Support & Training
We are happy to you get started and get the most from DSS Check In. As soon as your system is setup, we can schedule a short training call to walk you and your team through setup and the daily usage of our system. During this call you can ask questions, tailor the system to your business and get a real feel for how it's going to help organize your patients.
Talk with live people for Training & Support
Standard System Features
| Unlimited Users | ✔ |
| Unlimited Support | ✔ |
| Unlimited Data | ✔ |
| Automatic Updates | ✔ |
| Automatic Backup | ✔ |
| Lobby TV Display | ✔ |
| Call by Last 4 of Phone # | ✔ |
| Call by Ticket number | ✔ |
| Free 14 day Trial | ✔ |
| Pay by Credit Card | ✔ |
| Pay by Check | ✔ |
| HIPAA Compliant | ✔ |
| BAA Included | ✔ |
| Fully Encrypted | ✔ |
| De-Identify after 30 day option | ✔ |
| Auto Delete after 30 day option | ✔ |
| Standard Display | ✔ |
| Up to 6 Stages | ✔ |
| Wait Time Reports | ✔ |
| Daily Reports | ✔ |
| Export Data to Excel | ✔ |
| Monthly or Annual Subscription | ✔ |
Simple Pricing
Select your plan
Free Trial
No Credit Card needed14 Day Full System
- Unlimited Users
- Unlimited Data
- Unlimited Support
- Free Training
- BAA Included
- 14 Day - No Obligation
- 100 Free Text Messages
Annual
paid annually$449 / Annual
- Unlimited Users
- Unlimited Data
- Unlimited Support
- Free Training
- BAA Included
- $449 for the Year
- Text Messages 2.5¢ ea
Monthly
paid monthly$50 / month
- Unlimited Users
- Unlimited Data
- Unlimited Support
- Free Training
- BAA Included
- Pay as you go!
- Text Messages 2.5¢ ea
We answer the phone!
We believe in real customer support!
Talk to a human and get your questions answered without delay.